Florida Insurance Claim Mediation Program

What is State of Florida Insurance Claim Mediation Program and how to get the outcome you are seeking.

Florida Insurance Mediation Program assistance from licensed Florida Public Adjusters

Have a Professional on your side is crucial when disputing an insurance claim.

The Florida Department of Financial Services began the Florida Insurance Mediation Program as a way to assist in resolving claim disputes between the Insurance Companies and you, the policyholder.  Here is how it works, first you request assistance through the Florida Insurance Mediation Program by contacting the Florida DFS, you can either submit your request through their website or call the number listed.  After the request is made there is a 21 day period for the insurance company to review your file and possibly attempt to settle the matter prior to the mediation conference.  After the 21 day waiting period you will hear from a mediator to set up the date and time of the conference.  Often times policyholders will choose to bring a representative, possibly a Florida Public Adjuster or an Attorney, in this event you should advise the mediator of who will be attending with you.

When you arrive at the mediation conference you will meet with a representative of the insurance company and a neutral mediator.  The Mediator in these conferences has no binding authority to force either side to settle the claim, they are simply there to facilitate the process and potentially help the parties understand each others points of view to assist in reaching an amicable resolution for the dispute.  After a brief introduction the mediator will most likely ask for you to state your case explaining why you are in mediation and then allow the insurance companies representative to state their case.  At this point many times the mediator will move the parties into different rooms and speak to each party individually in hopes that an agreement can be made.  Keep in mind that the mediation process is NOT binding unless both parties agree to a settlement.

We receive many last minute phone calls from insureds that are scheduled for the Florida Insurance Mediation Program and are in a slight state of panic as the mediation date gets closer and they realize that they are entering uncharted waters.  It can be an intimidating process to go through alone.  The insurance companies representative has most likely been to hundreds of these hearings while you as the insured most likely have not been to even one.  For that reason I would like to offer a few tips to any insured going through the Florida Insurance Mediation Program without representation.


  1. BE PREPARED!  If your claim is denied, read and reread the reason for denial.  Reference your policy to see the context of
    Florida Insurance Claim Mediation Program Assistance from Florida Public Adjuster

    Our Public Adjusters are experienced in representing policyholders with all different types of claims throughout the Florida Insurance Mediation Program.

    what they sited.  Sometimes the policies can be confusing, they may exclude an item and them include it through endorsements.  If your claim was underpaid, have a solid argument stating exactly what was underpaid and why you feel it was underpaid.

  2. KNOW WHAT YOU WANT!  Many times I have heard mediation horror stories from clients that went to mediation alone.  The first question I ask is what were you asking for?  You need to know what you want to get out of the mediation if you want it to be successful and you need to have the documentation to back it up.  Don’t go in blind, have estimates, receipts, invoices, etc…with you.
  3. DO NOT GET EMOTIONAL!  I have heard stories of insureds getting very heated and   sometimes even storming out of the room.  Remember the old phrase, “You attract more bees with honey..”  It is so very true in mediation.  Yelling, cussing and insulting the insurance company’s representative is not going to get you what you want.
  4. KNOW YOUR OPTIONS!  The Florida Insurance Mediation Program is not the only avenue to resolve your claim.  Depending on the situation you may have an Appraisal provision that you can invoke or of course there is always litigation.  Knowing your options and their pluses and minuses will help you make the best decision for you.
  5. IF NOT COMFORTABLE BRING REPRESENTATION!  The insurance companies do have an advantage in this process being that they are sending in a seasoned representative and most of the time the insured shows up representing themselves.  This is why the insurance companies encourage the process.  Whether you bring a Reputable Public Adjuster, Attorney, Engineer, etc…I do feel you will have a greater chance in resolving your dispute.

If you are thinking about going through the process or are already scheduled for the Florida Insurance Mediation Program and have any questions, give us a call, we are happy to help out.  You can also read the State’s brochure on the mediation program here.







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What our clients say…

  • F F. AvatarF F.

    We were at a standstill with our insurance company....many many monthsof negotiating without any payment. We hired Greg. He was very professional,competent and got the job done quickly. Wish we would have hired him much sooner. We definitely would recommend Claim Concepts to settle a problem you may be experiencing. - 10/23/2017 

    Alexis B. AvatarAlexis B.

    After not getting any help from my home insurance company, I learned from a colleague about an public adjuster and what they do. I hired Claims Concept and they were a big help and a crucial part in my case. Eventually, I had to hire an attorney and won my case (14 months later). It was a long process and lots of stress but totally worth it. The guys at Claims Concept know what they are doing and I would recommend. - 5/23/2019 

    Duane B. AvatarDuane B.

    I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed. - 6/21/2017 

  • Leroy R. AvatarLeroy R.

    Definitely agree with others' comments here. Greg at Claim Concepts is an honest broker. He is not just friendly and reliable-- he is also knowledgeable and hard-working. Even after Greg recognized there was not a "big job" at our home, he spent a lot of time helping us get a complex issue sorted out with our insurance company. Claim Concepts are good people. - 10/16/2019 

    Jadon t. AvatarJadon t.

    These guys are amazing they will fight for you and make sure even after they're done with their job they still answer questions for you in regards to your insurance claim. I've been battling back-and-forth with my mortgage company trying to release my funds and Eric has been amazing still helping me even though his job has been done. Greg and Eric are an awesome team if I ever need a public adjuster again they will be my number one guys to call no hesitation! - 10/23/2017 


    Claim Concept is a phenomenal company.This company and its staff really put their customers first.I would not hesitate to recommend this company and their staff to anyone who needs their service.I have used their service and I am 100%satisfied customer.......H Mclaughlin. - 3/23/2019 

Our Florida Public Adjusters represent Policyholders Statewide, including but not limited to the following areas:

Florida Panhandle, Bay County, Washington County, Holmes County, Jackson County, Calhoun County, Gulf County, Franklin County, Liberty County, Gadsden County, Wakulla County, Leon County, Panama City, Panama City Beach, Marianna, Port Saint Joe, Apalachicola, Blountstown, Tallahassee, Mexico Beach, Callaway, Chattahoochee, Lynn Haven, South Florida, Central Florida, Northern Florida, Southwest Florida, West Florida, Palm Beach County, Martin County, St Lucie County, Broward County, Okeechobee County, Brevard County, Glades County, Indian River County, Lee County, Dade County, Boca Raton, Jupiter, Palm Beach Gardens, West Palm Beach, Wellington, Boynton Beach, Lake Worth, Hobe Sound, Stuart, Palm City, Juno Beach, North Palm Beach, Royal Palm Beach, Singer Island, Riviera Beach, Collier County, Charlotte County, Palm Bay, Melbourne, Vero Beach, Cape Coral, Fort Myers, Orange County, Orlando, Port Saint Lucie, Weston, Delray Beach, Kissimmee, Fort Pierce, Greenacres