How Our Palm Beach County Public Adjuster Increased a Settlement by 435%

The ultimate goal of any Licensed Florida Public Adjuster is to help insurance policyholders get the full and proper settlement for their claims. At Claim Concepts, we are known as the Palm Beach County Public Adjusters that Palm Beach County Public Adjusters with 5-Star ratings consistently produce these results for our clients.

Homeowners in Palm Beach understand that living on the coast can increase the risk of water and storm damage, especially during the hurricane season. When it comes to their insurance policies, they may not always understand the intricacies of the coverage and how the policy wording applies to their damages. That’s where our Palm Beach County Public Adjuster Team can help.

We are proud of the results we have achieved for our clients in Palm Beach County and across the state of Florida. Below, we highlight just a few of our successful Claim Stories – and how we do it.


Results | Public Adjuster West Palm Beach

Like many of our clients, you may have found our site by searching online for “Palm Beach County Public Adjuster” or “Public Adjuster Near Me” But what makes Claim Concepts different is the level of attention and service we provide for our clients, as well as the results we produce. 

Here are just a few examples:

  • 435% increase in settlement offer: This client in North Palm Beach filed an insurance claim after experiencing extensive water and mold damage. The insurance company came back with a settlement offer of about $48,000. The client contacted Claim Concepts and our Palm Beach County Public Adjuster went right to work, carefully reviewing their policy, the damages and the original claim. With our help, the client received a new settlement from the insurance company for more than $200,000 – an increase of 435% over the original offer.
  • 642% increase in settlement offer: Just up the road in Jupiter, Palm Beach County, Florida, another client contacted us about a fire damage claim. Before our experts got involved, the insurance company offered a settlement of roughly $9,300 to cover the damage. But upon reviewing the claim in full, we were confident the client could recover more. Sure enough, after our involvement and assisting this client through the Insurance Claim Appraisal Process, the claim ultimately settled for over $60,000 – a 642% increase.
  • 231% increase in settlement offer: As we mentioned above, we are known throughout the state of Florida, not just as a Palm Beach County Public Adjuster. This was an interesting case just north of Palm Beach County in Port St. Lucie. An Insurance Company defense attorney hired us to fight his claim after experience losses due to a slab leak against the same insurance company that he typically defended. His insurance company initially offered about $11,000, but with our help, the claim ultimately settled for more than $25,000 – a 231% increase.


Searching for “Public Adjuster West Palm Beach?” We Can Help!

What’s our secret?

Our Public Adjusters have extensive experience that enables us to properly investigate and present your loss to recover the full settlement for your insurance claim. Our team includes past Insurance Company Adjusters, Insurance Restoration Contractors, Mold Assessors and Inspectors, for a combined 50+ years of experience in the claims industry. 

Our team of Palm Beach Public Adjusters possess a unique and well-rounded skillset which has proven to be instrumental in recovering settlements far beyond our clients expectations.

If you are searching for the BEST “Public Adjuster West Palm Beach” or “Palm Beach County Public Adjuster,” call Claim Concepts today at 800-801-2099 for a free claim consultation. 

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Meet Our Leadership Team at Claim Concepts

Our Commitment

At Claim Concepts, Eric and Greg embody the epitome of professional excellence, seamlessly intertwined with a profound personal commitment and a fiery passion that sets them apart. Their unique journeys reflect our company’s commitment to defining, genuinely understanding, and advocating for our clients. With Claim Concepts, you’re hiring experts and gaining partners who will tirelessly ensure your rights and interests are protected and fairly served.

Greg Roover

Greg Roover - Owner and Public Adjuster at Claim Concepts: Leading the Way in Insurance Claims Assistance
Owner/Public Adjuster

Inspired by Personal Experience

Greg’s path to becoming a Public Adjuster was deeply personal. The Northridge Earthquake was a turning point, where his family’s experience with a public adjuster opened his eyes to the profound impact of this role. Greg embarked on a strategic career journey, motivated by a desire to help others as his family was helped. He honed his skills working for prominent insurance companies as an independent insurance adjuster and NFIP-certified flood adjuster. 

In 2008, Greg’s vision came to fruition with the founding of Claim Concepts. His insider knowledge, gained from years within the industry, and his passion for aiding others have been instrumental in the company’s success. Greg’s expertise is not just in his impressive resume but in the countless testimonials from those he has aided, reflecting his dedication to securing the rightful settlements for our clients.

Greg's Expertise Backed by Industry Accreditations

Morgan "Eric" Thomas

Morgan - Your Trusted Public Adjuster at Claim Concepts
Public Adjuster

From Adjuster to Advocate

Eric’s journey in the insurance world began in 1989, marking the start of a career defined by expertise and dedication. Fresh out of college, he jumped into the role of an independent adjuster, swiftly advancing to a general adjuster position at a major firm. There, Eric specialized in complex homeowners and commercial property insurance claims, showcasing his skill in navigating intricate scenarios. 

In 2001, his career took a pivotal turn towards the construction aspect of insurance. As the General Manager for a renowned Insurance Restoration Contractor, Eric oversaw everything from estimating to maintaining vital relationships with insurance companies. His profound understanding of insurance and construction led him to Claim Concepts, where he now thrives as a Public Adjuster. His unparalleled insight has been crucial in ensuring that our clients receive the settlements they genuinely deserve

Eric's Expertise Backed by Industry Accreditations

Begin Your Hassle-Free Damage Claim Journey Today with Our Expert Support


Our team of experienced insurance professionals has developed a proactive claim management strategy & process to help you receive the proper settlement that you need and deserve. We understand that proving your claim can be a daunting and time-consuming, and we are here to alleviate that burden for you. Our goal is to make this process as seamless and stress-free as possible for you while ensuring that you recover the full and proper settlement for your loss.

STEP 1 - Complimentary Consultation

We invite you to speak with one of our professional Public Insurance Adjusters about your situation. Our team will carefully review your policy, claim-related documents, and the extent of your damages. Based on our thorough evaluation, we will then offer our professional opinion on the best course of action for your specific circumstances.

STEP 2 - We Go To Work On Your Behalf

Our team of experienced public adjusters is dedicated to thoroughly documenting every aspect of your claim. We understand the importance of utilizing advanced technologies, such as 360 photography, thermal imaging, and moisture detection equipment, to fully capture all damages. This meticulous process ensures that we have a comprehensive record of all losses incurred. We will then prepare a detailed estimate, utilizing industry-standard estimating software, and assist you in creating an inventory of damaged personal property.

STEP 3 - Path Toward Settlement

Upon your approval, we will submit the estimate along with any supporting documentation to the insurance company on your behalf.  We will always protect your interests and ensure that you comply with all of your post-loss obligations provided within the policy.

STEP 4 - Settlement

We will keep you in the loop and present any offers made by the insurance company.  We will only accept settlement offers with your approval. 


Peace of mind! We are here to represent you and your interest in the claim. Unfortunately, insurance companies often times deny claims that should be paid or do not pay enough money on a covered claim. This is not always the case and even when it is it may not be intentional. I know that most adjusters have the best of intentions but sometimes they may be inexperienced or simply trained to see things one way, the way the big insurance company wants it to be seen. As Public Adjusters our number one job is to get you the largest settlement available to you under your policy with the insurance company.

NO. By state law we as Public Adjusters are not allowed to represent the insurance companies. We can only represent the insuring public.

The public adjuster is employed by you, the insured. Their function is to represent your interests and ensure that you recover the proper settlement for all of your losses per the terms of your insurance policy. The insurance company’s adjuster works for the insurance company and is responsible to protect their interests throughout the claim.

Public Adjusters typically work on a contingency basis which equals a small percentage of any money recovered by the insurance company.

NO! This is NOT required under any policy that I have seen to date and I do not recommend it.  In the event of a loss it is best to employ a Reputable Public Adjuster that knows what the policy will cover and what it takes to get your property back to its pre-loss condition. Many contractors will provide you with a competitive bid to make repairs but not necessarily get your property back to its pre-loss condition.

No.   In most cases we can reopen your file with a supplemental claim. There are many factors involved. Give us a call and we will be happy to offer you a free claim consultation.

Not necessarily.  It is not recommended to file a claim every time you spill a glass of water as you may become classified as a nuisance claim maker. Property insurance is typically rated based on your area which is why all homeowner rates increased in Florida after the hurricanes, whether you filed a claim or not. The risk is more related to the area where your property is located and in commercial situations the use of the property.  However, it is known that there are databases where claim activity is logged and each insurance company may have their own stipulations based on claim activity of the individual or the property.  Ultimately, you buy insurance to protect you in the time of a loss.  If you are debating whether you should file a claim or not, please feel free to call and speak with one of our Public Adjusters about your particular situation, we are always happy to help.

Do not do anything before having a qualified Public Adjuster or Attorney take a look at your file. Depending on the way everything is written you may be agreeing to their offer by depositing the check. We do not charge anything to come out and evaluate your particular situation.