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Public Adjuster Testimonials

Nancy F. Avatar
Nancy F.
- Google

Due to a water pipe leak in between my first and second floor bathrooms, I sustained quite a bit of damage. All I knew to do was to contact my insurance company. They sent out a claims adjuster who looked at the obvious damage and created a claim that just fell short of my deductible. When looking for a company to repair the damage, it was becoming apparent that the damage could be more significant than originally quoted by the claims adjuster.That is when it was brought to my attention that there was someone out there who could support those findings and have my best interest in mind. That's when I found Claims Concepts. I had no idea that this type of business even existed. Insurance companies can be a bit intimidating, especially if you're not in the construction business. I called Claims Concepts and worked with Greg, who substantiated the information that there was more damage than the adjuster quoted. He took over from that point on and worked on my behalf with my insurance company, to make sure that all damages were properly covered.

Louis S. Avatar
Louis S.
- Google

In a rather difficult time, Greg was reassuring, very professional and genuinely interested in our project. We had frequent updates and he saw the situation through to completion. I highly recommend Claim Concepts.

Sandi D. Avatar
Sandi D.
- Google

We had some problems with checks from the bank from a insurance claim...Greg helped us through this gregarious process! We will go back to him in the event we need a private adjuster! He is great and professional!

Laura M. Avatar
Laura M.
- Google

Greg and Eric made a terrible situation with my insurance company tolerable. They were able to get a fair loss layout so I can restore my home after slab leaks. Thank you both for all of your help. You guys are great

Poh W. Avatar
Poh W.
- Google

My house caught on fire in late March 2019. Initially I tried to deal with insurance adjuster myself but it quickly became too much work for me to handle. Fortunately, my boss was in a similar situation and highly recommended me to talk to Claim Concepts. I contacted Greg Roover (the owner), we had a great conversation and contracted CC to be my public adjuster. I met with Eric Thomas (one of Greg’s associates, super friendly and professional) the next day to previewed my burnt house and went over logistic. 4 months later not only did I got my insurance claim approved, Eric managed to get the full insured amount as well. Great Job Claim Concepts! I would highly recommend Claim Concepts especially if you find yourself in a fire or hurricane claim situation.

Bryan B. Avatar
Bryan B.
- Google

Greg was very helpful with my insurance claim. He was always just a phone call away. I hope I never have another mishap in my home, but if I do I will not hesitate to contact Greg Roover at Claim Concepts.

Bryan B. Avatar
Bryan B.
- Google

Greg was very helpful with my insurance claim. He was always just a phone call away. I hope I never have another mishap in my home, but if I do I will not hesitate to contact Greg Roover at Claim Concepts.

cyril s. Avatar
cyril s.
- Google

Hiring Claims Concepts was one of the best decisions that my wife and I have made. A remarkable group of good, sincere people with a strong work ethic. They turned a stressful situation into a positive outcome. The only regret we have is not hiring them sooner. We would recommend them without any hesitation. So, to Greg, Eric and Jesse we thank you from the bottom of our hearts!

Jody D. Avatar
Jody D.
- Google

We appreciate the hard work that Eric put into our claim. Without Claim Concepts we wouldn't have gotten anything else. Thank you.

Laura M. Avatar
Laura M.
- Google

Greg and Eric made a terrible situation with my insurance company tolerable. They were able to get a fair loss layout so I can restore my home after slab leaks. Thank you both for all of your help. You guys are great

Patrick S. Avatar
Patrick S.
- Google

These guys are professionals and they get the job done the right way.

audra c. Avatar
audra c.
- Google

Had an excellent experience getting what was needed from my insurance company after a water pipe leak and mold damage to my house. Claim Concepts handled everything very professionally, and I received maximum money for my issue. They really helped me!

Michael C. Avatar
Michael C.
- Facebook

Qualified, fast and and aggressive! What else could you ask for in a stressful situation?

Karen K. Avatar
Karen K.
- Google

Eric and Greg were very responsive and knowledgeable and guided our Association through the insurance claim process.

AsianLadyV R. Avatar
AsianLadyV R.
- Google

Jesse, Greg & Eric are amazing! Yall were able to help me get more money than what the insurance gave me initially. Answered all my questions and was very punctual when I made an appointment. Everyone was extremely communicative and was with me every step of the way. I am so thrilled I took the leap and called. Seriously, yall are the best and I know if I ever need anything again, yall will be there for me! Thanks again for all your hard work and dedication to assisting me in this madness!!! I HIGHLY recommend hiring them if anyone is unsure!!! You will NOT be disappointed!!!

Eric W. Avatar
Eric W.
- Google

I had a fire in my house but the insurance company offered a fraction of the damage amount. Claim Concepts handled a difficult situation admirably and helped me get many times what I was offered. It was an unequivocal win!

Jadon Y. Avatar
Jadon Y.
- Google

These guys are amazing they will fight for you and make sure even after they're done with their job they still answer questions for you in regards to your insurance claim. I've been battling back-and-forth with my mortgage company trying to release my funds and Eric has been amazing still helping me even though his job has been done. Greg and Eric are an awesome team if I ever need a public adjuster again they will be my number one guys to call no hesitation!

Michael J. Avatar
Michael J.
- Google

I am very impressed with the customer service that Claim Concepts offers. First and foremost they care! Very professional in the knowledge of how insurance claims work. Also with the knowledge to present the claim to the insurance company. I am at peace of mind knowing they are handling my claim process. Thanks Again, Mike-C

Alyssa J. Avatar
Alyssa J.
- Google

Absolutely wonderful service. I was very pleased with the outcome and the service I received was above my expectations. I will recommend them to anyone in need.

KJ M. Avatar
KJ M.
- Google

Greg and Eric were extremely responsive and professional. They handled our claim, and helped us maximize our settlement. They made sure every possible potential damaged item was covered. The amount we recovered more than paid their fee.

Vitasta M. Avatar
Vitasta M.
- Google

Claim concepts helped us file a claim that I insurance company had denied. they came up with a very detailed estimate and were helpful throughout the process

DON’T TAKE OUR WORD FOR IT

Hear What Our Past Clients Have To Say

Duane M. Avatar
Duane M.
- Google

I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed.

carlos c. Avatar
carlos c.
- Google

Greg helped us out through a difficult time with great results. Always kept us informed throughout the process.

Larisa S. Avatar
Larisa S.
- Google

Over all I would highly recommend when you need a private adjuster, due to insurance denial

Joe W. Avatar
Joe W.
- Google

ClaimConcepts’ team and Eric in particular were highly professional, quick, truthful, and met all my expectations with regard to their performance.

Fred L. Avatar
Fred L.
- Facebook

Greg was most helpful and with his hard work assisted us in dealing with a very difficult insurance company and getting results.

Thanks much Greg. Did a great job

June K. Avatar
June K.
- Google

The team at Claims Concepts exceeded our expectations. Eric, Jeremy, and Greg were all kind, professional, thorough, and knowledgable as they assisted us through every stage of our claims process.

Duane B. Avatar
Duane B.
- Facebook

I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed.

Jody D. Avatar
Jody D.
- Google

We appreciate the hard work that Eric put into our claim. Without Claim Concepts we wouldn't have gotten anything else. Thank you.

Jody D. Avatar
Jody D.
- Google

We appreciate the hard work that Eric put into our claim. Without Claim Concepts we wouldn't have gotten anything else. Thank you.

Pamela K. Avatar
Pamela K.
- Google

Greg Eric and Jessie are the nicest guys that you could ever talk to or meet . They help me through the tough times. They're my heroes!!

Kathy U. Avatar
Kathy U.
- Facebook

Greg was clear and effective in his pursuit of our claim. He maintained the vision for positive final results in our case.

Shanda N. Avatar
Shanda N.
- Facebook

Excellent professional service! I received everything I needed in a timely fashion.. highly recommended

Karen K. Avatar
Karen K.
- Google

Eric and Greg were very responsive and knowledgeable and guided our Association through the insurance claim process.

Michael C. Avatar
Michael C.
- Facebook

Qualified, fast and and aggressive! What else could you ask for in a stressful situation?

Sepalika W. Avatar
Sepalika W.
- Google

Claim Concepts delivered the services they promised with no pressure or headaches on me. They made sure that I was treated fairly by all parties.

Gary A. Avatar
Gary A.
- Google

I was recommended when getting no where on my own with insurance company. They handled everything to completion with ease. Couldn't have done it without them.

Rich B. Avatar
Rich B.
- Google

Attention to detailThey were an invaluable asset in helping me to maneuver the complexity of getting my claim settled. No headaches , no hassle, they take care of everything.

Vitasta M. Avatar
Vitasta M.
- Google

Claim concepts helped us file a claim that I insurance company had denied. they came up with a very detailed estimate and were helpful throughout the process

4 EASY STEPS TO FILE A DAMAGE CLAIM WITH US

Our team of experienced insurance professionals has developed a proactive claim management strategy & process to help you receive the proper settlement that you need and deserve. We understand that proving your claim can be a daunting and time-consuming, and we are here to alleviate that burden for you. Our goal is to make this process as seamless and stress-free as possible for you while ensuring that you recover the full and proper settlement for your loss.

STEP 1 - Complimentary Consultation

We invite you to speak with one of our professional Public Insurance Adjusters about your situation. Our team will carefully review your policy, claim-related documents, and the extent of your damages. Based on our thorough evaluation, we will then offer our professional opinion on the best course of action for your specific circumstances.

STEP 2 - We Go To Work On Your Behalf

Our team of experienced public adjusters is dedicated to thoroughly documenting every aspect of your claim. We understand the importance of utilizing advanced technologies, such as 360 photography, thermal imaging, and moisture detection equipment, to fully capture all damages. This meticulous process ensures that we have a comprehensive record of all losses incurred. We will then prepare a detailed estimate, utilizing industry-standard estimating software, and assist you in creating an inventory of damaged personal property.

STEP 3 - Path Toward Settlement

Upon your approval, we will submit the estimate along with any supporting documentation to the insurance company on your behalf.  We will always protect your interests and ensure that you comply with all of your post-loss obligations provided within the policy.

STEP 4 - Settlement

We will keep you in the loop and present any offers made by the insurance company.  We will only accept settlement offers with your approval. 

GOT QUESTIONS? WE HAVE ANSWERS

Peace of mind! We are here to represent you and your interest in the claim. Unfortunately, insurance companies often times deny claims that should be paid or do not pay enough money on a covered claim. This is not always the case and even when it is it may not be intentional. I know that most adjusters have the best of intentions but sometimes they may be inexperienced or simply trained to see things one way, the way the big insurance company wants it to be seen. As Public Adjusters our number one job is to get you the largest settlement available to you under your policy with the insurance company.

NO. By state law we as Public Adjusters are not allowed to represent the insurance companies. We can only represent the insuring public.

The public adjuster is employed by you, the insured. Their function is to represent your interests and ensure that you recover the proper settlement for all of your losses per the terms of your insurance policy. The insurance company’s adjuster works for the insurance company and is responsible to protect their interests throughout the claim.

Public Adjusters typically work on a contingency basis which equals a small percentage of any money recovered by the insurance company.

NO! This is NOT required under any policy that I have seen to date and I do not recommend it.  In the event of a loss it is best to employ a Reputable Public Adjuster that knows what the policy will cover and what it takes to get your property back to its pre-loss condition. Many contractors will provide you with a competitive bid to make repairs but not necessarily get your property back to its pre-loss condition.

No.   In most cases we can reopen your file with a supplemental claim. There are many factors involved. Give us a call and we will be happy to offer you a free claim consultation.

Not necessarily.  It is not recommended to file a claim every time you spill a glass of water as you may become classified as a nuisance claim maker. Property insurance is typically rated based on your area which is why all homeowner rates increased in Florida after the hurricanes, whether you filed a claim or not. The risk is more related to the area where your property is located and in commercial situations the use of the property.  However, it is known that there are databases where claim activity is logged and each insurance company may have their own stipulations based on claim activity of the individual or the property.  Ultimately, you buy insurance to protect you in the time of a loss.  If you are debating whether you should file a claim or not, please feel free to call and speak with one of our Public Adjusters about your particular situation, we are always happy to help.

Do not do anything before having a qualified Public Adjuster or Attorney take a look at your file. Depending on the way everything is written you may be agreeing to their offer by depositing the check. We do not charge anything to come out and evaluate your particular situation.