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Public Adjuster Testimonials

OSM_ J. Avatar
OSM_ J.
- Google

These guys are amazing they will fight for you and make sure even after they're done with their job they still answer questions for you in regards to your insurance claim. I've been battling back-and-forth with my mortgage company trying to release my funds and Eric has been amazing still helping me even though his job has been done. Greg and Eric are an awesome team if I ever need a public adjuster again they will be my number one guys to call no hesitation!

Richard B. Avatar
Richard B.
- Google

I tried to work with my insurance company due to hurricane roof damage. After frustrating phone calls I decided to look for help. Claim Concepts took over and got me the funds.Thank you.

Nancy F. Avatar
Nancy F.
- Google

Due to a water pipe leak in between my first and second floor bathrooms, I sustained quite a bit of damage. All I knew to do was to contact my insurance company. They sent out a claims adjuster who looked at the obvious damage and created a claim that just fell short of my deductible. When looking for a company to repair the damage, it was becoming apparent that the damage could be more significant than originally quoted by the claims adjuster. That is when it was brought to my attention that there was someone out there who could support those findings and have my best interest in mind. That's when I found Claims Concepts. I had no idea that this type of business even existed. Insurance companies can be a bit intimidating, especially if you're not in the construction business. I called Claims Concepts and worked with Greg, who substantiated the information that there was more damage than the adjuster quoted. He took over from that point on and worked on my behalf with my insurance company, to make sure that all damages were properly covered.

Laura B. Avatar
Laura B.
- Facebook

Ten Stars all the way!!!Greg and Eric were just what I needed in order to get a fair settlement from my insurance company. They truly care about you and work diligently and quickly to see your claim is settled to your satisfaction. I would highly recommend Claims Concepts. thank you Greg and Eric for all you did for my family

Patrick S. Avatar
Patrick S.
- Google

These guys are professionals and they get the job done the right way.

Rick P. Avatar
Rick P.
- Google

Eric & Jesse were great to work with. They were very efficient and kept us updated though out the entire process. They were able to negotiate a satisfactory settlement. Thank you Claims Concepts (Eric/Jesse) for all your help!! I highly recommend Claim Concepts if you ever need a Public Adjuster.

Michael N. Avatar
Michael N.
- Facebook

Absolutely the Best in the Business. Without their professionalism, expertise, reliability & trustworthiness - we NEVER would've came to an Agreement with our Insurance Company. THANKS GREG ROOVER (ADJUSTER) and all that worked on our behalf.

Christina L. Avatar
Christina L.
- Google

Our insurance claim was a disaster and I was so thankful to have Greg and his team help us. It took a long 9 months and Greg was always so patient and answered our emails or calls right away. Thank you!

Sepalika W. Avatar
Sepalika W.
- Google

Claim Concepts delivered the services they promised with no pressure or headaches on me. They made sure that I was treated fairly by all parties.

Jadon Y. Avatar
Jadon Y.
- Google

These guys are amazing they will fight for you and make sure even after they're done with their job they still answer questions for you in regards to your insurance claim. I've been battling back-and-forth with my mortgage company trying to release my funds and Eric has been amazing still helping me even though his job has been done. Greg and Eric are an awesome team if I ever need a public adjuster again they will be my number one guys to call no hesitation!

LouAnne M. Avatar
LouAnne M.
- Google

After significant damage from hurricane Ian and very little compensation from our insurance carrier after meticulously providing descriptions and photos, we decided we needed help. We took a chance on Claim Concepts, not ever needing assistance on a claim so we had never had any experience. It took several months and we wondered if our claim was going anywhere but we realized Eric and his crew were on it. We received our check from the insurance provider a few weeks ago and we’re more than pleased. Thank you Claim Concepts and Eric and his team. The Millers

Blair B. Avatar
Blair B.
- Google

Claim Concepts truly saved me with a recent insurance claim. Without their assistance I would have had to come out of pocket A TON for repairs that insurance initially denied and later ended up covering. Jesse and Greg were such a pleasure to work with; although, "work with" is an over exaggeration as I just sat back while everyone at Claim Concepts took care of absolutely everything with my claim. I cannot recommend them strongly enough. I hope not to have any more insurance claims, but if I do, there is no question that I will be immediately calling Claim Concepts.

Gary A. Avatar
Gary A.
- Google

I was recommended when getting no where on my own with insurance company. They handled everything to completion with ease. Couldn't have done it without them.

none n. Avatar
none n.
- Google

I dealt with Gregg, he was very professional. My insurance company wanted to give me $11,000. After contacting Gregg, he looked at my policy discovered I was entitled to a lot more things that they didn't pay me for. With his ideas and techniques I got a total of $33,000. Nice Job!

HYACINTH M. Avatar
HYACINTH M.
- Google

Claim Concept is a phenomenal company.This company and its staff really put their customers first.I would not hesitate to recommend this company and their staff to anyone who needs their service.I have used their service and I am 100%satisfied customer.......H Mclaughlin.

Marilyn P. Avatar
Marilyn P.
- Google

We had a water leak in our house. We called insurance and they send an appraisal guy to determine the damaged. What a bad experience when he gave me instructions of what to do taking pictures forward to him etc. When the insurance final the case they send us a check for much less to cover all the damage.We found Greg Hoover, He response immediately and guides us in what to to do. He fought for us with the insurance company and we get exactly He told us in his appraisal. Highly recommended him. Very professional

ALFRED L. Avatar
ALFRED L.
- Google

I had direct contact with Eric and Jesse and my experience with both of these professionals was exemplary. I observed a sincere desire on both their parts to assist me in anyway they could to obtain an acceptable settlement from my insurance carrier due to a roof leak resulting in extensive interior damage to one of my rooms as well as to my roof. Whenever I had a question or concern, both Eric and Jesse were there to answer those concerns. I am extremely grateful for their assistance in obtaining the insurance settlement that I received. I recommend Claim Concepts, unequivocally, for anyone in need of Public Adjusters. They are the epitome of professionalism, honesty and integrity.

Cyn Avatar
Cyn
- Google

Great service from Claim Concepts, It helped me so much dealing with uncooperative insurence and received what I deserved, Thank you so much Greg!

F F. Avatar
F F.
- Google

We were at a standstill with our insurance company....many many monthsof negotiating without any payment. We hired Greg. He was very professional,competent and got the job done quickly. Wish we would have hired him much sooner. We definitely would recommend Claim Concepts to settle a problem you may be experiencing.

Shanda N. Avatar
Shanda N.
- Facebook

Excellent professional service! I received everything I needed in a timely fashion.. highly recommended

Kelly K. Avatar
Kelly K.
- Google

Greg and Claim Concepts went above and beyond to insure I received the most possible from my insurance claim. They were easy to reach, communicated well, and were really nice guys to work with. I would recommend them without hesitation!

DON’T TAKE OUR WORD FOR IT

Hear What Our Past Clients Have To Say

Jody D. Avatar
Jody D.
- Google

We appreciate the hard work that Eric put into our claim. Without Claim Concepts we wouldn't have gotten anything else. Thank you.

Duane M. Avatar
Duane M.
- Google

I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed.

Duane M. Avatar
Duane M.
- Google

I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed.

Sandy B. Avatar
Sandy B.
- Google

Eric, Greg and Jesse were a pleasure to deal with. They made our insurance nightmare alot easier to deal with!!

Larry G. Avatar
Larry G.
- Facebook

Great company, Greg did a fantastic job! I highly recomend Claim Concepts.

Cyn Avatar
Cyn
- Google

Great service from Claim Concepts, It helped me so much dealing with uncooperative insurence and received what I deserved, Thank you so much Greg!

me m. Avatar
me m.
- Google

Great effort by Greg and Eric . Really did a fine job for us by collecting the amount needed to repair house.

Joe W. Avatar
Joe W.
- Google

ClaimConcepts’ team and Eric in particular were highly professional, quick, truthful, and met all my expectations with regard to their performance.

Pamela K. Avatar
Pamela K.
- Google

Greg Eric and Jessie are the nicest guys that you could ever talk to or meet . They help me through the tough times. They're my heroes!!

Zach J. Avatar
Zach J.
- Google

Absolutely wonderful service. I was very pleased with the outcome and the service I received was above my expectations. I will recommend them to anyone in need.

Michael M. Avatar
Michael M.
- Google

Great effort by Greg and Eric . Really did a fine job for us by collecting the amount needed to repair house.

Rich B. Avatar
Rich B.
- Google

Attention to detailThey were an invaluable asset in helping me to maneuver the complexity of getting my claim settled.No headaches , no hassle, they take care of everything.

Carlos C. Avatar
Carlos C.
- Facebook

Greg helped us out throgh a difficult time with great results. Always kept us informed throughout the process.

carlos c. Avatar
carlos c.
- Google

Greg helped us out through a difficult time with great results. Always kept us informed throughout the process.

Alyssa J. Avatar
Alyssa J.
- Google

Absolutely wonderful service. I was very pleased with the outcome and the service I received was above my expectations. I will recommend them to anyone in need.

Karen K. Avatar
Karen K.
- Google

Eric and Greg were very responsive and knowledgeable and guided our Association through the insurance claim process.

Duane B. Avatar
Duane B.
- Facebook

I highly recommend claim concepts. Greg was extremely pleasant to deal with, yet firm and persistent in getting us the results necessary. I highly recommend them. You won't be disappointed.

Karen K. Avatar
Karen K.
- Google

Eric and Greg were very responsive and knowledgeable and guided our Association through the insurance claim process.

4 EASY STEPS TO FILE A DAMAGE CLAIM WITH US

Our team of experienced insurance professionals has developed a proactive claim management strategy & process to help you receive the proper settlement that you need and deserve. We understand that proving your claim can be a daunting and time-consuming, and we are here to alleviate that burden for you. Our goal is to make this process as seamless and stress-free as possible for you while ensuring that you recover the full and proper settlement for your loss.

STEP 1 - Complimentary Consultation

We invite you to speak with one of our professional Public Insurance Adjusters about your situation. Our team will carefully review your policy, claim-related documents, and the extent of your damages. Based on our thorough evaluation, we will then offer our professional opinion on the best course of action for your specific circumstances.

STEP 2 - We Go To Work On Your Behalf

Our team of experienced public adjusters is dedicated to thoroughly documenting every aspect of your claim. We understand the importance of utilizing advanced technologies, such as 360 photography, thermal imaging, and moisture detection equipment, to fully capture all damages. This meticulous process ensures that we have a comprehensive record of all losses incurred. We will then prepare a detailed estimate, utilizing industry-standard estimating software, and assist you in creating an inventory of damaged personal property.

STEP 3 - Path Toward Settlement

Upon your approval, we will submit the estimate along with any supporting documentation to the insurance company on your behalf.  We will always protect your interests and ensure that you comply with all of your post-loss obligations provided within the policy.

STEP 4 - Settlement

We will keep you in the loop and present any offers made by the insurance company.  We will only accept settlement offers with your approval. 

GOT QUESTIONS? WE HAVE ANSWERS

Peace of mind! We are here to represent you and your interest in the claim. Unfortunately, insurance companies often times deny claims that should be paid or do not pay enough money on a covered claim. This is not always the case and even when it is it may not be intentional. I know that most adjusters have the best of intentions but sometimes they may be inexperienced or simply trained to see things one way, the way the big insurance company wants it to be seen. As Public Adjusters our number one job is to get you the largest settlement available to you under your policy with the insurance company.

NO. By state law we as Public Adjusters are not allowed to represent the insurance companies. We can only represent the insuring public.

The public adjuster is employed by you, the insured. Their function is to represent your interests and ensure that you recover the proper settlement for all of your losses per the terms of your insurance policy. The insurance company’s adjuster works for the insurance company and is responsible to protect their interests throughout the claim.

Public Adjusters typically work on a contingency basis which equals a small percentage of any money recovered by the insurance company.

NO! This is NOT required under any policy that I have seen to date and I do not recommend it.  In the event of a loss it is best to employ a Reputable Public Adjuster that knows what the policy will cover and what it takes to get your property back to its pre-loss condition. Many contractors will provide you with a competitive bid to make repairs but not necessarily get your property back to its pre-loss condition.

No.   In most cases we can reopen your file with a supplemental claim. There are many factors involved. Give us a call and we will be happy to offer you a free claim consultation.

Not necessarily.  It is not recommended to file a claim every time you spill a glass of water as you may become classified as a nuisance claim maker. Property insurance is typically rated based on your area which is why all homeowner rates increased in Florida after the hurricanes, whether you filed a claim or not. The risk is more related to the area where your property is located and in commercial situations the use of the property.  However, it is known that there are databases where claim activity is logged and each insurance company may have their own stipulations based on claim activity of the individual or the property.  Ultimately, you buy insurance to protect you in the time of a loss.  If you are debating whether you should file a claim or not, please feel free to call and speak with one of our Public Adjusters about your particular situation, we are always happy to help.

Do not do anything before having a qualified Public Adjuster or Attorney take a look at your file. Depending on the way everything is written you may be agreeing to their offer by depositing the check. We do not charge anything to come out and evaluate your particular situation.